Our guarantee: We are confident you will be delighted with our work. If for any reason you are not, please contact us to arrange for an exchange or refund. Much of our work is shipped within 2-4 weeks but keep in mind that it all is handmade, so some created-to-order pieces may take a little longer. Sales tax is added only to orders with a Florida shipping address, as required because that is where we are located. Shipping: charges for shipping inside the U.S. are 15% of the total order amount -- with a $5.00 minimum. To ship outside the U.S, we charge 20% of the total order amount-- but not less than $6.50. (Florida sales tax is NOT included in the shipping calculation.) Shipping and insurance is via US Postal Service Priority Mail, or UPS Ground Service, or Federal Express Ground Service. If you need something faster, please contact us. We will see if it is possible and notify you if there are additional charges. If you have any other special needs, let us know and we will be glad to help accomodate you. Ordering: Because it costs us so much to deal directly with credit card issuers, we are set up to accept payment only through PayPal. NOTE: on the checkout page, you will be able to use your credit card through PayPal even if you do not have, and do not want to sign up for, a PayPal account. If you prefer, you can call us at 305.304.7003 and make arrangements to pay with a personal check. Thank you for your understanding-- in this way we can keep our prices lower. Privacy: we dislike junk mail, electronic or otherwise, and pledge that we will not share any customer information with anyone for any reason. Helio Graphics P.O. Box 6213 Key West FL 33041 305.304.7003 info@heliographics.com